Shipping: Royal Mail 48 Hours Tracked
Wrong item received
Please contact us as soon as you receive the wrong item and we will arrange for the correct item to be sent to you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Sometimes items may have been accidentally missed out of the order or may have been out of stock in our warehouse. We will investigate the matter immediately and resolve the problem. If you haven’t received your delivery within 10 working days, then please contact our customer service team to raise an investigation with Royal Mail. Please be aware that if you notify us after 10 working days it may be difficult for Royal Mail to obtain any information as the data is destroyed after a certain amount of time. Please note items may follow in a subsequent delivery.
Damaged or faulty items
If the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items declaration form. For faulty items please contact our Customer Service department and we will advise you on the next steps to receive a refund or replacement product.
Unwanted food supplements, products that are for edible purposes or perishable goods such as food and drink cannot be returned for hygiene and safety reasons.
Once the product has been dispatched you will be unable to cancel the order. If you do not receive your order in the advised timeframe provided as part of the checkout process then please email us using the email address stated in the contact section of the website. Unwanted food supplements, products that are for edible purposes or perishable goods such as food and drink cannot be returned for hygiene and safety reasons.
Please note the Returns policy should be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time, with immediate effect and without prior notification. This policy does not affect your statutory rights.
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